Privacy

Sapheir Roielle is a lifestyle brand that hand makes and hand crafts all our organic and natural based skin, hair, perfume, and body care products. All of our products are handmade, in small batches, while others are made to order to preserve the best quality. All so we can serve you and members of our royal court the royal treatment too.

Please review our privacy policies below.

Privacy Policy

Last updated: September 2025

Welcome to Sapheir Roielle! (“we,” “our,” or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from www.sapheirroielle.com.

We comply with applicable privacy laws, including the General Data Protection Regulation (GDPR) in the European Union and the California Consumer Privacy Act (CCPA/CPRA) in the United States.

1. Information We Collect

We collect several types of information to provide and improve our services.

a. Personal Information You Provide

When you interact with our website, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely through third-party payment providers; we do not store your full card information)

  • Account login details (if you create an account)

b. Automatically Collected Information

When you visit our site, we may collect:

  • IP address and location data

  • Device type, browser, and operating system

  • Website usage information (pages visited, time spent, clicks, etc.)

c. Cookies and Similar Technologies

We use cookies and similar tools to:

  • Enable website functionality (e.g., your shopping cart)

  • Analyze website traffic and usage

  • Remember your preferences and improve your experience

You can control cookies through your browser settings or cookie preferences panel (enabled at the bottom of our site).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Communicate with you about orders, products, or support requests

  • Send you updates, promotions, or newsletters (only if you opt in)

  • Improve our website, services, and customer experience

  • Detect and prevent fraud or misuse

  • Comply with legal obligations (e.g., tax, accounting)

3. Sharing Your Information

We do not and never will sell or rent your personal information.
We may share limited information with trusted third parties who help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal, Square)

  • Shipping providers (e.g., USPS, FedEx, DHL)

  • Analytics and hosting services (e.g., Google Analytics, Shopify, Wix, etc.)

These providers only use your data to perform contracted services and must protect it in accordance with applicable privacy laws.

We may also disclose information if required by law, court order, or to protect our rights.

4. Legal Bases for Processing (GDPR)

If you are located in the EU or UK, we process your personal data under the following legal bases:

  • Contractual necessity: To fulfill your orders and provide customer service.

  • Consent: For sending marketing emails or newsletters.

  • Legal obligation: For tax and accounting purposes.

  • Legitimate interest: To improve our website and protect against fraud.

5. Your Rights (GDPR and CCPA/CPRA)

Depending on your location, you may have the following rights:

Under GDPR (EU/UK)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Object to or restrict certain processing

  • Request data portability (receive your data in a transferable format)

Under CCPA/CPRA (California, U.S.)

You have the right to:

  • Know what personal information we collect, use, disclose, or sell

  • Request deletion of your personal information

  • Opt out of the sale or sharing of your personal data (we do not sell personal data)

  • Non-discrimination for exercising your privacy rights

To exercise your rights, contact us at:
📧 customerservice@sapheirroielle.com
We will verify your identity before processing any requests.

6. Data Retention

We retain your personal data only as long as necessary to:

  • Complete transactions and deliver products

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

After that, your data will be securely deleted or anonymized.

7. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
However, please note that no internet transmission is completely secure.

8. International Data Transfers

If you are located outside the United States, your information may be transferred to servers in other countries (e.g., the U.S.) where data protection laws may differ.
We ensure such transfers comply with GDPR requirements through safeguards like Standard Contractual Clauses.

9. Children’s Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

10. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated “Last updated” date. Continued use of our site after updates constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📧 customerservice@sapheirroielle.com
📍 Sapheir Roielle, 43-10 Ditmars Blvd, Astoria, New York, 11105
🌐 www.sapheirroielle.com